Again Bad service from mtn
<p>a few months ago a lady from mtn direct phoned me in connection with my contract that was about to expire. I told the lady that I would like to go on a pay as you go but on the end of the day she convinced me to stay on a r60 package because at that stage I used a blackerry. She told me that when my existing contract expires (R110) a month expires it will go over to the r60 package and guess what it never did. Now mtn was debiting my account for the past I dont no how long with a payment of 2 contracts. I reported this to mtn baywest mall port elizabeth more than a week ago and they never got back to me. Useless. I would like someone to call me and sort out your mess. I will load a stop payment on my account if this is not sorted in the next week. I am fed up with mtn. I have logged this query at customer care aswell. </p>
Thank you for your post
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ: **********
Hi Siphumezo, I dont think mtn is sorry. If they where the problem should have been resolved already. I dont know why it takes so long. I want my exixting contract to be canccelled and my existing nr on pre paid. I have never agreed or asked anyone for this contract to be extended for another 2 years. I am leaving south africa in the next 2 weeks and I want this problem to be resolved before that. show me the papers that I signed or the phone call conversataion where I give any person permission to extend my contract and I will pay the next 2 years otherwise just cancel the thing or I will load a stop payment and put this service on social media platforms really now. You guys must really do something about all your staff in die different shops around town because none of them was able to help me. I have already spoken to a attorney and he also said you people must show me evidence of me egreeing for this contract to continue and my money for the extra r60 you added on my account I dont know for how long now . I want it back ASAP. So start resolving YOUR (mtn'S) PROBLEM
Hi Siphumezo, I dont think mtn is sorry. If they where the problem should have been resolved already. I dont know why it takes so long. I want my exixting contract to be canccelled and my existing nr on pre paid. I have never agreed or asked anyone for this contract to be extended for another 2 years. I am leaving south africa in the next 2 weeks and I want this problem to be resolved before that. show me the papers that I signed or the phone call conversataion where I give any person permission to extend my contract and I will pay the next 2 years otherwise just cancel the thing or I will load a stop payment and put this service on social media platforms really now. You guys must really do something about all your staff in die different shops around town because none of them was able to help me. I have already spoken to a attorney and he also said you people must show me evidence of me egreeing for this contract to continue and my money for the extra r60 you added on my account I dont know for how long now . I want it back ASAP. So start resolving YOUR (mtn'S) PROBLEM