1 reviews | Active since Apr 2013
Again and again same complain and nothing is done
<p>Why must I complain again about the Bathurst cell tower? It seems like your technician can not fix it properly as I've complained several times over the years and several times a year about this tower. You used to be the best provider in coverage but sadly you're not anymore and seems like you couldn't care about your customers anymore. You're losing customers by having poor signal. Of the 14 friends of mine that was MTN 9 have gone over to other networks. </p> <p>And when are you going to acknowledge your clients like me again about their loyalty as I'm close to the longest running customer or must I change to that new offer I received in this week. Oh just to let you know I had to drive 26km just to write this as I could not get a decent signal and are losing data by refreshing the Web pages. Please fix this problem and no patched work. </p>
Good day Ivan
Thank you for your post.
We apologise for your inconvenience experienced
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on *** or you may contact our coverage team on the number *** toll-free from a MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when traveling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Yahya
REQ:***
Good day Ivan
Thank you for your post.
We apologise for your inconvenience experienced
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on *** or you may contact our coverage team on the number *** toll-free from a MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when traveling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Yahya
REQ:***