MZ
Mario Z
1 reviews | Active since Sept 2012
07 Jul 2015, 09:17
AGAIN AND AGAIN
4 WEEKS NOW, 3 ESCALATIONS AND STILL NOT RECEIVED WHAT HAS BEEN PROMISED TO ME<br> IF ITS NOT ISSUES WITH DELIVERY ITS ISSUES IN GETTING WHAT HAS BEEN PROMISED<br> <br> 42 MIN CALL AGAIN TODAY TO MTN TO GET ABSOLUTELY NO WHERE AT ALL <br> HOW MANY MORE TIMES DOES THIS HAVE TO GO ON BEFORE I WILL BE FORCED TO CANCEL MY CONTRACTS<br> I DO NOT HAVE THE TIME TO SPEND 42 MIN ON PHONE CALLS TO MTN TO GET MATTERS RESOLVED AND ESCALATION AFTER ESCALATION AFTER ESCALATION<br> THIS FORM OF COMMUNICATION SEEMS TO BE THE ONLY WAY TO CONTACT MTN AND HAVE MY ISSUES RESOLVED
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Replies (1)
MTN South Africa's replyOfficial
20 Jul 2015, 10:38Hello Zolime,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the 1G data bundle will be loaded to your number today.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the 1G data bundle will be loaded to your number today.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Best regards,
MTN South Africa's reply20 Jul 2015, 10:38
Official
Hello Zolime,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the 1G data bundle will be loaded to your number today.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that the 1G data bundle will be loaded to your number today.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Best regards,