Ag please really
I phoned MTNs call centre today to inform them that I will definitely not be renewing my data contract once it expires on the 10th of August 2015. I had to wait for almost 30 min before my call was answered, only to be informed that on the system my contract only expires on 20 Sept 2015. This is now after the MTN shop in Stellenbosch informed me that my contract expires on 10 August. The lady requested me to stay online while she finds out what's going on. I waiter for a further 10 min, and decided that she's in all probability not going to come back to me, so I hanged up. More that 40 minutes wasted. Will you reimburse me for wasted time MTN, or is other people's time not your problem? Now you know one of the several probably innumerable issues I have with your ********** company. Believe me that once my contracts with you expire, you will not receive one single penny from me, not while I'm still alive!
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MTN South Africa's replyOfficial
16 Jul 2015, 09:21Hello gertvc,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records you currently have two numbers which are *** and ***), as per the system the term for *** ends on the 2015-09-20 and for the number *** the term ends on the 2015-11-11.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records you currently have two numbers which are *** and ***), as per the system the term for *** ends on the 2015-09-20 and for the number *** the term ends on the 2015-11-11.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply16 Jul 2015, 09:21
Official
Hello gertvc,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records you currently have two numbers which are *** and ***), as per the system the term for *** ends on the 2015-09-20 and for the number *** the term ends on the 2015-11-11.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records you currently have two numbers which are *** and ***), as per the system the term for *** ends on the 2015-09-20 and for the number *** the term ends on the 2015-11-11.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,