CF
Carl F

1 reviews | Active since Apr 2015

03 Apr 2015, 13:16

After upgrading to an unlimited package no service

On Monday i upgraded to a sky unlimited package, by Thursday I coul not make any calls.... The service center I dialled 26 times and got through 5 times only. I was told my credit limit with them needed to be increased, which they did and still no network service<br> I was then told my service is suspended and it would take 2-24hrs to resolve, I still have no service and again I called and was told to wait an additional 2-24hrs<br> This is unacceptable <br> I complained on their facebook page and have not received a response yet they continue to post and advertise.<br> No one at MTN cares bout customer service!

0
Replies (1)
MTN South Africa
MTN South Africa's reply23 Apr 2015, 15:05
Official
Hello carlfrost1,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the lime is reactivated and currently in use.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Best regards
Mantoa
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