1 reviews | Active since Feb 2016
After upgrade, no internet service on new device
On Saturday 06 February 2016 I upgraded my handset to a new Samsung smart phone, I have no internet services on my sim card. if I swop my sim card into another device the problem stays with the device.. MTN has no idea how to fix this. I have been on the phone with 808 and 1555 constantly to resolve. and no body has an idea what is doing on.<br> <br> Today MTN notifies my they have a global internet issue that is causing the problem. how stupid do you think I am. what type of answer is this.<br> <br> with my upgrade I have received an additional 100GB data that I'm unable to use that will expire in 30 days. I am paying for a service that im not getting. as a customer all I can do is sit back and get stuffed around by people that don't know what they are doing.<br> '<br> <br> I am utterly discussed it MTN!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the data support management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the data support management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo