NM
Nombulelo M
1 reviews | Active since Sept 2015
28 Dec 2015, 23:14
After losing 450 on airtime and data. I'm done
I bought airtime for 360 and data worth 180. The I Gig in one day was finished. The airtime in two days was gone. Mine you there was 3 calls made less than 9 min each. My data, I was connected to WiFi. I'm done complaining with this network it doesn't help. I'm just porting to another network. My family too, it's sad one has to loose so much money.
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
29 Dec 2015, 16:45Hello Mnanzana,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we were unable to find a cellphone number under your ID number and the cellphone number added on this post belongs to someone else.
Please ask the account holder to contact our Customer Care on 808 (free from an MTN line) or 083 1 808 (chargeable from a non MTN line) to enquire about the airtime and data lost.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we were unable to find a cellphone number under your ID number and the cellphone number added on this post belongs to someone else.
Please ask the account holder to contact our Customer Care on 808 (free from an MTN line) or 083 1 808 (chargeable from a non MTN line) to enquire about the airtime and data lost.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply29 Dec 2015, 16:45
Official
Hello Mnanzana,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we were unable to find a cellphone number under your ID number and the cellphone number added on this post belongs to someone else.
Please ask the account holder to contact our Customer Care on 808 (free from an MTN line) or 083 1 808 (chargeable from a non MTN line) to enquire about the airtime and data lost.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we were unable to find a cellphone number under your ID number and the cellphone number added on this post belongs to someone else.
Please ask the account holder to contact our Customer Care on 808 (free from an MTN line) or 083 1 808 (chargeable from a non MTN line) to enquire about the airtime and data lost.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***