1 reviews | Active since Jul 2015
After being with MTN for 20years have to cancel!!!
<p>I was an autopage customer on MTN for 20 years. In the last 3 months I never know what is happeing on my account. First I get an sms to say I have no data left, then no sms'. This month I have no calls left...</p> <p>I stopped getting itemized accounts about 3 months ago for no reason. Sent an email requesting one and am still waiting - 2 months later! Everyone I speak to cannot help as they cant get all the info on their system and the system doesnt allow them to upgrade or change my account. Even a trip to the MTN store didnt help.</p> <p>So now I have to cancel my contract and go to prepaid and then sort out what sort of contract to get. SEveral days wasted and frustration of the highest order!!!!</p>
Thanks Alice. I have managed to get this information however cant do anything about it! They cant upgrade me and I am battling to get them to migrate me to prepaid so that I can cancel the contract and then get another more appropriate contract. So I am stuck! No air time and nowhere to go.
Thanks Alice. I have managed to get this information however cant do anything about it! They cant upgrade me and I am battling to get them to migrate me to prepaid so that I can cancel the contract and then get another more appropriate contract. So I am stuck! No air time and nowhere to go.
The first manager was Sandile but he didn’t give me his surname so they could not put me through to him again. He gave me the quote.
I couldn’t catch the 2nd manager’s name.
The references of the calls are: ********** 65 an ********** 01
Please just get an official quote or what ever you need and lets get on with the migration to prepaid, cancellation of contract and quote for a new more appropriate contract!!
Mrs A Spencer,
Please provide me the name and surname of the call centre manager to be able to resolve the query at hand.
Best regards,
MTN Retentions
Reference Number: ********** 1
--Original Message--
From: ********** />Date: 2016/11/08 11:59:23 AM
To: ********** />Subject: RE: Early termination [# ********** 1]
I was never given a quotation form. The manager on the call centre – Sandile – gave me the verbal quote on the phone…
From: Retentions **********
Sent: Tuesday, November 8, 2016 11:48 AM
To: ********** />Subject: RE: Early termination [# ********** 1]
Good day Mrs A Spencer,
To be able to assist with the below request ,please provide me with the quotation form that was sent to you, for the payment of R876.00 made.
Best regards,
MTN Retentions
Reference Number: ********** 1
--Original Message--
From: ********** />Date: 2016/11/08 10:41:21 AM
To: ********** />Subject: RE: Early termination [# ********** 1]
Please find the attached proof of payment for my account.
I have an MTN talk 500 contract which does not include a handset.
I would like to migrate to a prepaid account ie. Cancel this contract, go onto prepaid so that I can then look at more appropriate packages for my needs.
Since the current package continually runs out and cannot be upgraded this is the only course of action available to me (according to 2 managers on the call centre)
Please advise as soon as the migration is done and when I need to put cash into the account so that I do not have an interruption of service
Thank you for your assistance
Kind regards
Ann
Ann Spencer
Director
Longford Consulting Africa (Pty) Ltd.
Tel: (011) **********
Fax: (011) **********
Cell: (083) **********
Email: ********** />or ********** />
From: Retentions **********
Sent: Tuesday, November 8, 2016 9:10 AM
To: ********** />Subject: Re: Early termination [# ********** 1]
Good day Ann,
Thank you for your email.
Could you please be so kind as to supply us with the make and the model of the handset with their corresponding cell numbers so that we may be able to give an accurate early termination fee .
Trust that the above is all in order.
Best regards,
MTN Retentions
Reference Number: ********** 1
--Original Message--
From: ********** />Date: 2016/11/03 3:48:41 PM
To: ********** />Subject: Early termination
Good day
please assist customer will like to know how much they need to pay if they cancel their account
customer details:
Account:C **********
cell number: ********** 73
term date:2017-11-12
kind regards
Mapule Sape
Consumer Post Paid Call Centre Agent
The first manager was Sandile but he didn’t give me his surname so they could not put me through to him again. He gave me the quote.
I couldn’t catch the 2nd manager’s name.
The references of the calls are: ********** 65 an ********** 01
Please just get an official quote or what ever you need and lets get on with the migration to prepaid, cancellation of contract and quote for a new more appropriate contract!!
Mrs A Spencer,
Please provide me the name and surname of the call centre manager to be able to resolve the query at hand.
Best regards,
MTN Retentions
Reference Number: ********** 1
--Original Message--
From: ********** />Date: 2016/11/08 11:59:23 AM
To: ********** />Subject: RE: Early termination [# ********** 1]
I was never given a quotation form. The manager on the call centre – Sandile – gave me the verbal quote on the phone…
From: Retentions **********
Sent: Tuesday, November 8, 2016 11:48 AM
To: ********** />Subject: RE: Early termination [# ********** 1]
Good day Mrs A Spencer,
To be able to assist with the below request ,please provide me with the quotation form that was sent to you, for the payment of R876.00 made.
Best regards,
MTN Retentions
Reference Number: ********** 1
--Original Message--
From: ********** />Date: 2016/11/08 10:41:21 AM
To: ********** />Subject: RE: Early termination [# ********** 1]
Please find the attached proof of payment for my account.
I have an MTN talk 500 contract which does not include a handset.
I would like to migrate to a prepaid account ie. Cancel this contract, go onto prepaid so that I can then look at more appropriate packages for my needs.
Since the current package continually runs out and cannot be upgraded this is the only course of action available to me (according to 2 managers on the call centre)
Please advise as soon as the migration is done and when I need to put cash into the account so that I do not have an interruption of service
Thank you for your assistance
Kind regards
Ann
Ann Spencer
Director
Longford Consulting Africa (Pty) Ltd.
Tel: (011) **********
Fax: (011) **********
Cell: (083) **********
Email: ********** />or ********** />
From: Retentions **********
Sent: Tuesday, November 8, 2016 9:10 AM
To: ********** />Subject: Re: Early termination [# ********** 1]
Good day Ann,
Thank you for your email.
Could you please be so kind as to supply us with the make and the model of the handset with their corresponding cell numbers so that we may be able to give an accurate early termination fee .
Trust that the above is all in order.
Best regards,
MTN Retentions
Reference Number: ********** 1
--Original Message--
From: ********** />Date: 2016/11/03 3:48:41 PM
To: ********** />Subject: Early termination
Good day
please assist customer will like to know how much they need to pay if they cancel their account
customer details:
Account:C **********
cell number: ********** 73
term date:2017-11-12
kind regards
Mapule Sape
Consumer Post Paid Call Centre Agent