After arranging to be there not open
Yesterday went to the shop to arrange that they have An iPhone 6s+ and that I will be there today first thing in the morning. I have a calendar that is completely book 9:00 was the only time I have to do the upgrade. Arrived at the shop at 8:45 waited until 9:15 the shop was not open!!! I had to be at a meeting 10:00 travel time is 35 min. This is bad service!!! Please get back to me with a solution!!!
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MTN South Africa's replyOfficial
22 Nov 2015, 18:13Hello Jeangr012,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the matter has been escalated to the store management for further assistance, you will be advised of the feedback.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the matter has been escalated to the store management for further assistance, you will be advised of the feedback.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply22 Nov 2015, 18:13
Official
Hello Jeangr012,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the matter has been escalated to the store management for further assistance, you will be advised of the feedback.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the matter has been escalated to the store management for further assistance, you will be advised of the feedback.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***