RW
Richard W
1 reviews | Active since Nov 2011
17 Dec 2015, 14:27
After almost 3 months still without a handset
I lodged a complaint and MTN responded on 7/11/2015. They handed me over to Velocity and I am still without a handset. I have been in regular contact with a Nkululeko Nkosi, Letithia Naidoo and Charlene Naidu and every time I m promised that the handset is with the courier company.<br> <br> This is ridiculous and I don't know what to do next. My reference is REQ:***
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Replies (1)
MTN South Africa's replyOfficial
22 Dec 2015, 13:20Hello ****y007,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply22 Dec 2015, 13:20
Official
Hello ****y007,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***