After almost 2 months, still no resolution

This is a follow up to my complaint logged 5 June. I received a response form MTN on 9 June stating the matter has been escalated for urgent attention (Req***).<br> Up to now, it has still not been resolved. Any follow up calls to MTN (The latest 2 July @1:30 pm, speaking to Simphiwe, # ***) results in the same response \ I can see the matter has been escalated for urgent response". <br> If it has been truly marked as urgent should it not have been resolved by now or at least have resulted in a call from someone in a senior position that will take ownership of the matter and actually resolve it?<br> You have debited my account with the wrong amount (by my calculation R1500 +- too much) and have no sense of urgency in getting this issue resolved. <br> If I have paid you R1500 too little will this have been treated with the same lack of urgency?"""