1 reviews | Active since Oct 2012
After all my effort MTN still disconnects
<p>At the beginning of the month my debit order didnt go through for some reason. I immediately contacted MTN's customer care to rectify this. They said they would put a debit order through. This never happened. A few days later I received an sms threatening legal action against me. I then phoned their customer care line agin to process the debit order. This didnt happen again and now my line is disconnected. I am due for an upgrade but due to this shocking service MTN will not see me again. </p>
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have noted that the request for an electronic payment was created for R535 to go once off on 2016-11-16 and the suspension has been lifted.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have noted that the request for an electronic payment was created for R535 to go once off on 2016-11-16 and the suspension has been lifted.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***