After a year still no phone from insurance

<p>This is my second review as from my first review nothing happend.</p> <p>I have been without a phone for almost a year now after putting in my initial claim. I am still paying my insurance every month but mtn is just too pathetic to sort it out.</p> <p>after my first review i got a response from a guy called Mike apologizing on behalf of mtn, wich was absolutely ******** as nothing has changed from then, it was basicly a useless apology.</p> <p> </p> <p>I have been to mtn a hundred times to sort it out, and then they send emails to pinnacle (who is apperently just as useless as mtn) and phone them and and and.... but nothing is happening.</p> <p>i have tried everything just to get the insurance sorted out, but with the insurance being outsourced its just impossible. Basicly its a gimmick for the provider (mtn) to make more money, as you take out insurance, pay it every month, and if something happens you spend hours and hours on the phone trying to sort it out but nobody at mtn is capable of that, and then you put more money in the providers pocket as you phone a thousand times and it takes 40 minutes just to get through. Its an evil cycle.</p> <p> </p> <p>I am so frustrated and feel so helpless as this has been going on for almost a year and i am getting nowhere. Mtn is utter pathetic and their insurance is a sham. </p>