RS
Roxanne S

1 reviews | Active since Jul 2016

04 Aug 2016, 07:20

After a month , i still cannot be helped

<p>So, 1 month ago i made the request to do a transfer of ownerhip. I have sent every supporting document, Every form i was asked to fill in and answered every question but yet each time i get a reply on the query there is something i need to repeat or the account number cannot be found.</p> <p> </p> <p>Go ahead and take a look at all the emails linked with query number [# ********** 1]</p> <p> </p> <p>I want this sorted out immedietley or go ahead and cancel the contract immedietley </p> <p> </p> <p>im so sick of this ****!</p> <p> </p> <p>I cant believe the service I get from this company </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply11 Aug 2016, 12:06
Official

Good Day Roxanne Silvie

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that as per our records the cell number has been migrated to prepaid.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards,

Zukiswa

REQ: **********