LH
Linda H
1 reviews | Active since Jun 2011
14 Apr 2015, 10:52
AFTER 5 MONTHS STILL NO PROGRES
I dont understand what is happening with MTN when I first got my contract the service was really good, now I have been battling for nearly 5 months to have my issue sorted out. I am supposed to get 50min airtime, 50 sms's and 300mb data per month for the amount of R129 but this is still not happening. I have been paying the account every month and yet still this contract has not been sorted out.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
28 Apr 2015, 14:52Hello lheynes,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the full provisioning has been loaded to your account. Kindly note that you are provisioned each month on the 1st, please check your balances on the 1st or 2nd of each month, should you still have a problem, you may contact us directly to investigate the matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the full provisioning has been loaded to your account. Kindly note that you are provisioned each month on the 1st, please check your balances on the 1st or 2nd of each month, should you still have a problem, you may contact us directly to investigate the matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply28 Apr 2015, 14:52
Official
Hello lheynes,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the full provisioning has been loaded to your account. Kindly note that you are provisioned each month on the 1st, please check your balances on the 1st or 2nd of each month, should you still have a problem, you may contact us directly to investigate the matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the full provisioning has been loaded to your account. Kindly note that you are provisioned each month on the 1st, please check your balances on the 1st or 2nd of each month, should you still have a problem, you may contact us directly to investigate the matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,