CS
Cornel S

1 reviews | Active since May 2015

09 May 2016, 09:15

After 5 months im still being billed incorrectly

<p>Its been 5 months now and mtn is still not billing me correctly. After calling in multiple times and speaking everyone from managers to call center agents, and being promissed that this would be sorted out, MTN has up to now still not corrected my invoices and statements and has now sent me sms's stating my line will be suspended. Its shocking how bad the service is and that the people employed at mtn are this ***********. &nbsp;Everytime i call, i have to hold for 30min or more and then the agents who assist me just keep telling me they have logged a ticket through to a different department which nobody can call as they dont accept calls!!!!!</p> <p>This is the worst customer service i have ever recieved and my third complaint about the company on this site. Im hopeless as i dont know where to turn too to get this sorted out.&nbsp;</p> <p>&nbsp;</p> <p>Cornel smit</p> <p>***</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply16 May 2016, 14:54
Official
Thank you for your post. We sincerely apologize for any inconvenience you may have experienced with our service. We have picked up in the Yellow Trader that the Sony Experia Z3 subscription fee price was for R429.00 and not for R419.00. The package has been changed to R429 . The account will be credited for the difference in the package. The credit will reflect on the account +-2 days once the credit reflect we will send to you the open items report for the balance. Kind Regards, Alice van der Merwe ***