After 5 day's my sim swop is still not completed!!

On Thursday 5 February, my sim card suddenly stopped working.<br> <br> I immediately went to the MTN store at the Irene Village mall to do a sim swop.<br> <br> Willem explained to me that the reason for this is propably the age of the sim card, and I had to supply him with all the necessary details in order to submit the sim swop. About 2 hours after my visit to the store, I received an email confirming that the sim swop was succesfully submitted and that my phone will be active within 24 hours.<br> <br> Today, 5 days later my sim card is still not active, I visited the Irene Village Mall store 3 times, and they only now explained to me that the sim card has been cancelled. <br> <br> I strongly feel that my time has been wasted as I am an owner at my own production company and nobody can get in contact with me.<br> <br> Further more I feel that Mabutho Mahlaba's attitude was not great.<br> <br> Please help us in getting my number back and active,<br> <br> thank you!