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janice D

1 reviews | Active since Jun 2015

15 Jul 2015, 09:59

after 4 Months of fighting

this is one of the emails received <br> <br> Bronwyn Saunders [ MTN - Mount Edgecombe ] <br> <br> <br> Jul 3 (12 days ago)<br> <br> <br> <br> <br> <br> <br> <br> <br> to me <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> Good day Janice, <br> <br> <br> <br> I do apologise for the late response, I was off for the past 2 days. <br> <br> I have sent through the cancellation request and your contract has been cancelled.<br> <br> Your contract term was from the 23-05-2013 - 22-05-2015.<br> <br> You were debited on the 01st of June for the invoice dated 2015-05-13 so the billing on your account is correct.<br> <br> Because of the late cancellation, you were also billed for the invoice dated 2015-06-13 however a credit of R364.00 was passed on 2015-06-29 and will not be debited off your account.<br> <br> Please accept my sincere apologies for the inconvenience caused.<br> <br> Kind Regards, <br> <br> Bronwyn Saunders<br> <br> and I gave more than one months notice and QUESS WHAT they took R364.00 off my bank account. How do you win :) MTN is worse than useless Look at all the complaints You get no where They do no know what they are doing<br> <br> <br> <br> <br> <br> QA Monitor<br> <br>

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Replies (1)
MTN South Africa
MTN South Africa's reply15 Jul 2015, 11:42
Official
Hello janicedem,

This serves as acknowledgement of your query. A MTN resource will contact you soon to assist you in finding resolution to your query.

We sincerely apologise for any inconvenience caused by this.

Regards
Amogelang