1 reviews | Active since Jun 2016
AFTER 4 MONTHS NO PHONE....
<p>I have been fighting with mtn insurance and repair centre for my Sony Xperia. Cell number ********** 500. Refrence number ********** 94. Phone excess was paid in april. When I phoned on the 08-06-16 I was tild I will get my phone in the next 48hrs. After the 48 hrs I did not receive my phone. I was then told that the repair centre send my phone to the insurance people without FIXING my phone. So it went back to the repai centre. Mtn takes my money every single month and now am payin for a phone that I dont even have and no one can tell me when I will get my phone. A loan phone was also not given to me. With thus bad service why cant MTN just give me a new phone since they ******ed up.</p>
Hi Itumeleng
Thank you for your reply but this however does not give me any answers. You can escalate the matter to your Insurance Department but still this is not giving me any indication on when I can receive my phone. And what about the 4 months of struggling to get any decent answers regarding this matter. Apologies can only go so far. That is why i laid a claim to the Consumber Protector because I am done waiting on results or answers.
Yvette
Hi Itumeleng
Thank you for your reply but this however does not give me any answers. You can escalate the matter to your Insurance Department but still this is not giving me any indication on when I can receive my phone. And what about the 4 months of struggling to get any decent answers regarding this matter. Apologies can only go so far. That is why i laid a claim to the Consumber Protector because I am done waiting on results or answers.
Yvette