after 4 attemps and 2 months later my contract is still not cancelled

<p>after 4 attemps and 2 months later my contract is still not cancelled</p> <p> </p> <p>A data card that was already cancelled 2 Feb is still going off my account and everytime there is another story why they cant help me at that point to get the cancellation done but want to sell me everything a new product. Hold 20 min for the retention department? how do they want to retain customers if they need to hold for 20 min.</p> <p> </p> <p>Just waisting my time and money. </p>