After 3 weeks - nobody seems to know anything.

I handed my iPhone 6s in for repairs at the MTN Loveday store three weeks ago. I was told that I would receive a quote within days and that repairs take 2-3 weeks. After a week I had not received a quote and Loveday could not provide me with any feedback as to where the phone was. I was given the Repair Centre's number because Loveday said that they hold too long waiting for the Repair Centre to answer so I should phone them. At the Repair Centre I spoke to John who telephonically gave me a quote, and I asked him to proceed with the repairs - which would be ready for collection today (3 Feb). I also formally accepted the quote via SMS which I received later that day. Today when I phoned to confirm that the phone is ready for collection, I am told that I need to pay the cost up-front (R6300) and that I could then collect is next week Thursday. That is after I was told the previous week by John that I could pay for the repairs when I collect the phone today.<br> <br> Now it would appear as if the phone has not been repaired, but nobody really knows. As usual, nobody phones me back as they say they would and I have no idea whether I will ever see my phone again.