AK
Arno K
1 reviews | Active since May 2011
01 Feb 2016, 11:08
After 19 years of support I cannot wait to leave
I have been a loyal customer for 19 years and currently have 6 contracts and have paid well into the 6 figures over the years, but due to the pathetic way I have been treated and de*****ed, I cannot wait to move to a new provider. Even if it is a provider from hell, I will still move to them.<br> R15 000 taken, no final response and a few lies along the way. Ombudsman time.
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Replies (1)
MTN South Africa's replyOfficial
03 Feb 2016, 16:07Hello arnie_k,
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that a credit request has been sent through to our billing department for approval, please allow a turnaround time of 7 to 14 working days. Please retain the reference number REQ:*** for a follow up resolution.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that a credit request has been sent through to our billing department for approval, please allow a turnaround time of 7 to 14 working days. Please retain the reference number REQ:*** for a follow up resolution.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
MTN South Africa's reply03 Feb 2016, 16:07
Official
Hello arnie_k,
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that a credit request has been sent through to our billing department for approval, please allow a turnaround time of 7 to 14 working days. Please retain the reference number REQ:*** for a follow up resolution.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that a credit request has been sent through to our billing department for approval, please allow a turnaround time of 7 to 14 working days. Please retain the reference number REQ:*** for a follow up resolution.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***