after 14 years as loyal MTN customer,Totally disappointment

<p> </p> <p>After been a loyal customer of 14years with MTN, today I am totally upset and disappointed on how I was treated.</p> <p>I did an Upgraded of my contract on the 12/05/17, (signed up by Leigh Prentice, K90 boksburg) Within 3 days I was back to ask why the battery needed to be charged daily, & getting messages_ memory was full and could not open PDF files. I was advised to return the phoned, since it was within 7 day window period and will be replaced with a new P8 lite.</p> <p> After two weeks, no feedback from Leigh Prentice, so on the 31st May I go into the store, to ask about my phone, was told by Leigh that she couldn’t find a P8 lite(2016) but if I want I can pay in the R75 for the 2017_P8, which she confirmed with a colleague in the store that returned his wife’s P8. (but now claims no one as returned a P8lite in her store). At this stage no one as apologized for not calling me or said anything about the phone is still at the Repair centre and awaiting report.</p> <p>Only after I stated that MTN should honour the deal and I shouldn’t pay in the R75. Then suddenly the Repair centre was called and told my phone was still not been looked at. After the Repair centre had the phone for two and a half weeks, my phone is assessed under the‘’ Warranty assessment and not under the ‘7 day out of the box return’ No one can explain why or how it works??</p> <p>Yesterday the repair centre report was back_ as ‘Liquid damage’. In 14 years being with MTN I never had a ‘’liquid damaged phoned’ and now within 3 days?? Amazing</p> <p>If I must accept the Technician comments with no explanation, Then surely MTN should also trust me as ‘the Client, that I DIDN’T Cause the liquid damage in 3 days, then I could also claim ‘it had moisture beforehand, or the moisture could have happened while it was in the Repair centre since it was there for two weeks, Easy to blame the clientL since I cannot ‘’Technical prove that I didn’t cause the liquid damage within 3days, or it happened @ the MTN repair centre.</p> <p> </p> <p>Today I went to collect the phone, i asked Leigh if the Technicians also explain why the memory was full & battery needed to be charged daily, she replies’ she’s not the technician,’’ so I explained i know, so I asked her several times to please call the Repair centre and find out as per the job card no, since this is new phone and very frustrating on my side.</p> <p>She very rudely rep**** ‘no, we can’t call them, you can do it myself.’</p> <p>So I guess this is how MTN treats their loyal customers, thanks but no thanks will never get another MTN contract or go back to K90 MTN store. </p> <p> </p> <p>Very desponded</p> <p> </p> <p> </p>