AFTER 13 YEARS THIS WAS THE WORSE SERVICE I RECEIVED

WORSE ONLINE CONSULTANTS - CONTACT CENTRE NEEDS A SERIOUS INTERVENTION

I dealt with Nonhlanhla Ngwenya from 5 Feb 2025 till last week 10 Mar 2025, where I completed the online upgrade and had to wait for my devices which up until now she's failed to communicate with me. I was on the phone with MTN for over an hour regarding my devices which she had told me would be delivered only to find out she had cancelled my order without informing me - THERE HAS BEEN ZERO COMMUNICATION FROM HER TO DATE!!!!!!!!!!!1

Cynthia Shabalala then assisted 11 Mar 2025 but said she will call me back as the network was terrible - To date still nothing!!!!!!!

It got to a point where i eventually had to visit a branch. I waited over a month for devices that never arrived.

MTN failed me with service, communication, delivery and the consultant are really nonchalant which is quite evident - I am dissatisfied and disgusted with how this was dealt with.

No one from the complaints department got back to me not even after the many emails sent to them so really WHAT'S THE POINT???!!!!!!