After 11 days my new number's RICA status is still pending!

<p>On the 12th of April I got a new contract phone & sim. Since then, the RICA registration hasn't gone through - the RICA status stays on 'pending'.</p> <p>Phone number: ********** </p> <p>After 3 trips back to the store (because MTN Service Centre in Centurion Mall doesn't seem to have a working phone.... ever) and 6 phone calls to MTN support, all they do is cancel the current registration request and re-submit it, telling me to restart the phone in about an hour with the assurance that the matter is now sorted and that the RICA registration will then be sorted, but it never is.</p> <p>Apparently the issue has been escalated on MTN's side, but that doesn't seem to make a difference because the matter has STILL not been resolved.</p> <p>What gets my blood boiling is the fact that I am paying for a cellphone contract during this time that cannot even be used to make a phonecall! And the hours I've wasted in the store and on phonecalls trying to get MTN to sort this out.</p> <p>I've been a happy MTN customer for nearly 6 years now and I don't like resorting to methods like this to get a problem sorted out, but if a bad review on HelloPeter is what it's going to take to get this resolved then let it be.</p>