HC
Hannes C

1 reviews | Active since Feb 2013

17 Feb 2017, 13:47

Africas number last

<p>I receive marketing sms'e from mtn. it gives you an option to opt out if you send a sms. I done it 4 or 5 times (there is a cost involved), I called 808 4 times, I still receive the *******. Today I decided to call their (mtn) head office ( ********** ) and speak to the marketing manager, after 5 calls , I gave it up, everytime the switchboard puts me through to the next available agent (correct me if I'm wrong but I don't think the marketing manager of mtn will sit in a call centre) so I end the call. How can I STOP the ******* mtn keeps on sending to me phone?</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply17 Feb 2017, 14:34
Official

Good day Hannes,

Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.

It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.

Kindly be advised that a request has been sent to the Marketing team to kindly please opt you out from receiving all promotional marketing SMSes as per your request. The reference for this is ***.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind Regards,

Tshepo M

REQ:***

HC
Hannes C's update18 Feb 2017, 18:19
Reviewer Update

I received more marketing ******* from mtn. when will it stop ????