aV
alida V
1 reviews | Active since Jun 2015
01 Jul 2015, 14:00
affraid to respond to complains
hi mtn customer services why don't you answer queries and phone calls you cant assist you old clients rather loose them. I hope you loose many business my complains is regarding a upgrade and I have to loose my credit because of a upgrade how many people is unaware of this you are steeling from your loyal clients. {lease answer so all your clients can see your not guilty.
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Replies (1)
MTN South Africa's replyOfficial
06 Jul 2015, 11:14Hello cheetha5,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records it does reflect that you have been in contact with of our consultants which advised that the airtime does carry-over to the new package. The only migration rule in regards to this is that you can only carry over a maximum of 5 months airtime for the selected package.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records it does reflect that you have been in contact with of our consultants which advised that the airtime does carry-over to the new package. The only migration rule in regards to this is that you can only carry over a maximum of 5 months airtime for the selected package.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply06 Jul 2015, 11:14
Official
Hello cheetha5,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records it does reflect that you have been in contact with of our consultants which advised that the airtime does carry-over to the new package. The only migration rule in regards to this is that you can only carry over a maximum of 5 months airtime for the selected package.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records it does reflect that you have been in contact with of our consultants which advised that the airtime does carry-over to the new package. The only migration rule in regards to this is that you can only carry over a maximum of 5 months airtime for the selected package.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***