Affecting my life and future because they do not action orders given to cancel account 7 months ago

Hello,

I am writing to address an issue that has remained unresolved for seven months despite previous communication. I had requested a contract closure with MTN in January 2023, a process you assured me was completed and required no additional fees on my side. However, my credit report currently contradicts your assurances as it shows a missed payment on 30th July 2023, which is incorrect.

I'd like to point out that the service cancellation was arranged for 1st April 2023; a full five months, or 150 days, notice given. Given this ample notice period, it surprises me to receive such an error.

I urge you to promptly rectify this issue by reviewing all my emails sent since January 2023 and the tickets I lodged at the MTN Menlyn store four months ago. I anticipate your speedy action in removing this inaccurate report which negatively affects my reputation. Thank you.