advise please
Good day
I am not here to complain but i am a bit dissapointed.
Today I received a call from someone at MTN to inform me im lo g overdue for my upgrade on my number..... I told the lady i didnt upgrade to to the fact that im on a payment plan. She said that doesnt matter i will still be able to upgrade. I got very excited...
So this afternoon i asked to leave work earlier to go and do my upgrade. Just to do all the trouble tohear i cannot upgrade. I am a honest payer and pay every month even though im on a paymemt plan i dont just not pay... There is always something paid on my account.
I also gave written email to mtn that i will pay my account in full by the 1st. I really am happy with MTN but will really appreciate more help and support to loyal customers. Ot would be the end of the world to let me upgrade. Thank you i was really excited about this.
Rochelle VD merwe ********** 662
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Replies (2)
MTN South Africa's replyOfficial
28 Sept 2017, 09:26Dear Rochelle,
At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
We apologize for the on-going calls that have been initiated to you by various sales teams.
Some companies may be affiliated to MTN, however, indirectly associated. We are unable to track the details of the origin of the call to you in this instance.
Kindly note we will only be able to authorise an upgrade once the account is in a current payment status.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply28 Sept 2017, 09:26
Official
Dear Rochelle,
At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
We apologize for the on-going calls that have been initiated to you by various sales teams.
Some companies may be affiliated to MTN, however, indirectly associated. We are unable to track the details of the origin of the call to you in this instance.
Kindly note we will only be able to authorise an upgrade once the account is in a current payment status.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
's updateReviewer Update
02 Oct 2017, 14:00We paid R500 will you guys let us upgrade
's update02 Oct 2017, 14:00
Reviewer Update
We paid R500 will you guys let us upgrade