JC
James C

1 reviews | Active since May 2016

02 May 2016, 10:13

Adverts in missed call notifications

Dear MTN, as a paying customer with a monthly contract - I struggle to understand why on earth you feel the need to tack on advertising to something I already pay for. Whenever I get a missed call, you have cleverly tacked on a small advert to squeeze as much money out of me as possible. If i paid any app R400 per month and was thrown adverti*****ts in my face; even after paying for a 'premium' service - it would be uninstalled.

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Replies (1)
MTN South Africa
MTN South Africa's reply03 May 2016, 14:48
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Kindly note that you have not provided a contact, account or ID number. Please feel free to write back to us for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards

Siphumezo

REQ:***