1 reviews | Active since Sept 2017
Advertising something they dont have
On the 07th of September, i went to MTN cresta as i was due for an upgrade. I saw a Huawei P10plus that comes with a tablet on the package that i had choosen. I choose that package because of the tablet and now im being told the tablets havent been delivered yet? why adverting something that is not in store and not explain to a customer. i think that is very unfair and MTN should take reponsibility as the catalogue comes from thrm and its a september one.
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Please be advised that this has been escalated to MTN cresta Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***9
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Please be advised that this has been escalated to MTN cresta Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***9