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Bianca B

1 reviews | Active since Aug 2015

11 Jan 2016, 07:41

Advertising of goods that is out of stock

I have cancelled my contract from Vodacom due to bad service, and asked MTN to take over my number. My husband was already om the MTN network and we were advised that we only open another line on his account. During December / January MTN advertised J1 Ace on contract then you get another phone with it. After opening a new line on 3 January 2016 we were told that they are out of stock and that we must follow up in the week. On Wednesday 6 January 2016 we were told they are still out of stock and that the they will have stock by the weekend. On Saturday 9 January 2016 I requested the consultant to source the phones. We waited for an hour, and after no service we eventually left the shop. Still with no service. This is a second year in a row where we had to wait for stocked which is still being advertised in the broachers.

0
Replies (2)
MTN South Africa
MTN South Africa's reply11 Jan 2016, 13:15
Official
Hello debeerbianca ,

We are truly sorry for the inconvenience caused and for the delay with the additional application.

We've checked on the application and see that it was conditionally approved as your credit limit was too low.

We have also now escalated the matter to our Credit Vetting team to reassess the application. We will touch base with you as soon as we get feedback on the request.

Regards
Tim
MTN Complaints Management Team: REQ:***
BB
Bianca B's update03 Apr 2017, 10:05
Reviewer Update

Dear MTN,

Why the hell do you send the same message out again!?

After a complained about it ?

Regards

Bianca