DC
Desh C
1 reviews | Active since Sept 2013
03 Jul 2019, 14:03
Advertising July deal but no stock
I was so interested to become one of your customers yet you advertised a deal that you don't even have stock of. The 40 gb deal is advertised on the front page of the brochure for R199 and modem for R30. I've been to two branches and called three other branches and there either is no stock or stock was never delivered. First impressions do count.
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MTN South Africa's replyOfficial
04 Jul 2019, 12:24Good day
Thank you for your post.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate your query to the insurance management team to resolve your query and will provide feedback as per our telephone conversation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Zenetta Portia Viljoen
Complaints Management team
MTN South Africa's reply04 Jul 2019, 12:24
Official
Good day
Thank you for your post.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate your query to the insurance management team to resolve your query and will provide feedback as per our telephone conversation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Zenetta Portia Viljoen
Complaints Management team