1 reviews | Active since Sept 2016
Advertised special not honoured
<p>It's been a week since I purchased my portable router and again after phoning mtn several times nothing has been done. The sign up package states that you will receive 30gb data on sign up. I confirmed this on purchase and still nothing. I was told by a consultant over the phone that "this is an extra that mtn is offering" as if I should not be asking - I'm quite aware of what the offer was and that's why I opted for this particular deal. Please honour your side of the deal. If not, I may as well return the product and cancel the contract as this is false advertising.</p>
Good day Ashleigh Wiblin,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the 30GB bundle has been loaded on your router contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Ashleigh Wiblin,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the 30GB bundle has been loaded on your router contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
