UE
Ushandra E

1 reviews | Active since Dec 2013

17 Feb 2015, 09:00

Advertised products not in stock and no feedback

I received an SMS to renew my contract on 8 Feb. I wanted the Samsung Note 4 with the advertised case as well as a Nokia 930 as advertised in their brochure [ valid 1 Feb to end Feb]. Store said they had no stock but would receive in 1 week. I called a week later and they said the Samsung arrived. I arrived at the store but the stock had not arrived and they said they had received no stock from their distribution center in MidRand....it would take another week but they actually don't know. <br> How does MTN advertise goods when they have no stock? I would like feedback, maybe there is another store that does carry stock?<br> I was very excited about getting my new phone but really disappointed in MTN. I work for a manufacturer and if our customer has a product on promotion, all hell will break lose if that product is not in store on the advertised launch date.

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Replies (1)
MTN South Africa
MTN South Africa's reply27 Feb 2015, 11:08
Official
Hello Ushandra,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Best regards
Mantoa
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