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Stefan N

1 reviews | Active since Dec 2011

14 Jun 2018, 15:55

Advertised data not supp**** and overcharged on contracted amount.

I recently upgraded two contracts with MTN. The one was advertised with 350MB data on made for me small package, however for the past 3 months I have only recieved 100MB. Secondly I also upgraded to a choice 2GB contract with the Samsung Tab A 10.1 that was advertised for R249 per month but on my last payment date I was charged more than double the amount. I questioned this on a review on hellopeter and a lady named Alice van der Merwe contacted me and requested that I send her copies of these signed contracts. I did exactly that and had no reply for over a week. When I contacted Alice again via e-mail for the second time she only requested that I supply copies of the contracts again and nothing has been heard of her ever since. Today for the third month in a row I have not recieved the advertised data and still have no confirmation on why I am being overcharged on my additional contract. This is absolutaly pathetic service. I can just imagine how Alice request once again to be supp**** with copies of the contracts for a third time and we are talking of contracts that should have been in the possesion of MTN in the first place. Totally pathetic!

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Replies (1)
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Stefan N's update20 Jun 2018, 19:51
Reviewer Update
Thank you for the response and the corrective actions taken so far. However I am not sure I understand what you mean with no discount calculated on the data contract. I am not asking for discount. I am asking why it is that I am not paying the price advertised and contracted. The package was advertised for R249 including the Samsung Tab A 10.1 and 2GB data per month. This was an upgrade for an existing contract that used to be a sim only deal. According to a statement I recieved recently I am now being billed for two 2GB packages. I am now paying for the upgraded one however I am also still paying the old rate. In addition to that there is a monthly promo service fee of R95 and these charges results in me paying more than double the amount that was advertised. I checked the contract terms and there is no mentioning of any promo service fee. It clearly states that the package tarrif is 249. In all my years at MTN I have never payed an additional promo service fee on any contract. What is the purpose behind advertising for a specific price if MTN can not deliver. Then MTN might as well not have had a promotion on the said package and just advertised the normal price. Does the consumer not have a basic right to pay the price advertised?