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Rob O

1 reviews | Active since Sept 2011

11 Jul 2015, 18:47

Advertised but no stock

Upgrade time for me. Last month (June) there was no stock of iPhone 5c, and I was told there wasn't any left in the country. Yet this month, again advertised at an ever lower price. I assumed this meant stock had come in, so I went in today (Saturday 12 July) to do my upgrade. I was told there was no stock anywhere of the iPhone 5c. There hadn't been any stock arrival. Annoyed, I thought a second option would be an iPhone 5s, even though that was more expensive. There's no stock countrywide of that either, nor the 4s. I can have the iPhone 6, the only Apple product available. At R200 more that what I can spend. Your false advertising is purely to lure people into spending more money than they want. There wasn't ever going to be stock of those items, because a staff member confirmed they are run out items. So why advertise what you know you don't and won't have? Clearly not a mistake, because by the 12th of the month there would have been a correction made by now. It's false advertising! You cannot do that. I want an blue Apple iPhone 5c for the advertised R249 per month. 16GB. I would even take the 32GB. That is what I can afford and what I want. Else I leave to another provider.

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Replies (1)
MTN South Africa
MTN South Africa's reply29 Jul 2015, 16:10
Official
Hello RobO,

We are truly sorry for any inconvenience caused and for the breakdown in service experienced.

The promotion was still being advertised as some of our stores might have still had stock available in other parts of the country.

We've now escalated your complaint to our Retentions Department to check if they still might have stock available of the iPhone 5c in blue (16GB or 32GB) and do the upgrade over the phone with the device being delivered.

We will touch base with you as soon as we receive feedback on the escalation done.

Regards
Tim
MTN Complaints Management Team: REQ:***