Admyntec - MTN Insurance Claim = Pathetic!!!!

Good day

TICKET ID: 195469 - PATHETIC SERVICE

Claim documents for my HTC were submitted via email and confirmation received on 13 December 2019.

Followed up on 18 December 2019 no feedback on whether or not the claim had been approved or declined.

Called on the 02 January 2020 and was informed that the case will be escalated as no feedback was available.

Called today, 27 January 2020, still NO feedback on call 1 and 2 as the call ends when I am asked to hold. On my THIRD call I get asked if I sent proof of payment. NO COMMUNICATION IS RECEIVED FROM THE COMPANY YET THE CONSULTANT EXPECTS PROOF OF PAYMENT??? this company and service is a joke!!! MTN needs to get proper service providers.

I pay for insurance monthly with no problem, so why is it such an issue since Admyntec took over the insurance section of MTN??

Why is there NEVER a manager available to speak to the customer, always in a meeting.... ****!!!... tell that lie to someone else that does not know how your business works.

I am keen to see if I receive any response to this complaint considering no one responds.