Adios Mtn

I have been a Mtn client for about 17 years now but that has definitely come to an end now! My problems started last year with my last upgrade which I decided to leave for Black Friday to hopefully get a good deal..... but what I got instead was headache after headache, problem after problem!!! Firstly i took an upgrade package where I would receive a 40 inch led TV with my handsets, a straight forward process of receiving my handset and claiming my TV via a app on the handset turned into an absolute nightmare because I only received my handset 2 weeks after my upgrade on Black Friday and I was told that the time to claim my TV has expired so after countless arguments and countless unanswered emails and countless phone calls i had to make to fight this and just to be updated on what the situation is i finally received my TV the 14 of January 2020 more than a month and a half later. But it does not stop there!!!!! After receiving my handset on the 11 of December 2019 I realized within the first two days that there was issues with the new handset and as per Mtn policy I took the handset in to get replaced within the first 10 days on the 18th of December. On the 8th of January only I received confirmation and approval for a new handset but I was told because the original handset was delivered to me i can not go pick up a new handset in a store i have to get the new handset delivered to me again. So I contacted the Mtn business department again and a Mtn service agent Sibusiso Masina took my claim and was going to sort it out!! It's the 15th of February already and I still don't have a new handset and I have no idea when I will be receiving one because again after countless requests, countless arguments, countless unanswered emails and countless phone calls i am left wondering what the hell is going on!!! It's been two months after handing in my handset, on Friday the 7th of February i even called in requesting to speak with a manager and I spoke to Gary "foolishly forgot to ask for his surname because he gave me the reassurance that he will send me his personal contact details via email so that I can contact him directly to get this sorted out" needless to say I did not receive any emails from Gary!!! Two months I'm waiting for a handset and no idea when I'm ever going to receive it!!! Mtn's customer service is non existent and therefore this was my absolute last upgrade with them ever!!!! It's absolutely pathetic!!!!!!