GM
Gerald M
1 reviews | Active since Mar 2009
30 May 2016, 07:18
adh samnsung
<p>when i bought my samsung note 4 in november 2014 i was promised 2 screen repairs in 24 months</p> <p>i have not used the service and not when my screen cracks they say its been changed to 1 in the 1st 12 months</p> <p>this is unacceptable </p>
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MTN South Africa's replyOfficial
01 Jun 2016, 09:33Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the ADH warranty is a unique service provided by the manufacturer Samsung to its customers and not MTN. Please note that the ADH Note 4 warranty only offers a single repair for screen damage within 12 months from date of purchase. Only ADH Premium can check if the warranty service has been used, please contact them on ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply01 Jun 2016, 09:33
Official
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the ADH warranty is a unique service provided by the manufacturer Samsung to its customers and not MTN. Please note that the ADH Note 4 warranty only offers a single repair for screen damage within 12 months from date of purchase. Only ADH Premium can check if the warranty service has been used, please contact them on ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,