Addressed to Mike - he rep**** to my original message.

<p><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; background-color: #ffffff;">Dear Mike </span></p> <p><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; background-color: #ffffff;">It appears that my woe's continue with MTN! I received the following feedback from the relevant team I am sure you advised to contact me: -</span></p> <p><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; background-color: #ffffff;"> Good day </span></p> <p><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; background-color: #ffffff;">Kindly be advised that I tried contacting in regards to your pending claim with MTN insurance. Please provide an alternative number I can contact you on as well as the suitable time. </span></p> <p><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; background-color: #ffffff;">Regards, Vhulenda Mapholi </span></p> <p><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; background-color: #ffffff;">Administrator: Insurance Claims | Call Centre: *** | Fax *** MTN (PTY) Ltd Insurance is an Authorized Financial Service Provider underwritten by Guardrisk Insurance, FSP License Number: 44774 "This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your co-operation. "</span></p> <p> </p> <p><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; background-color: #ffffff;"> I responded as follows: - </span></p> <p><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; background-color: #ffffff;">Good day</span></p> <p><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; background-color: #ffffff;"> You can call me on the MTN number supp**** to the store *** (its on the insurance claim) or alternately ***. The best time to call is at 09.30. </span></p> <p> </p> <p><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; background-color: #ffffff;">Mark </span></p> <p><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; background-color: #ffffff;">Again, I do prefer to number items as it makes things clear. </span></p> <p><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; background-color: #ffffff;">1. I received zero calls from the agent in the first instance - I have checked my call log. </span></p> <p><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; background-color: #ffffff;">2. My assumption is that he contacted me on one of the contract numbers - here's the problem with that, I have no phones (this is the foundation of this very complaint. </span></p> <p><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; background-color: #ffffff;">3. More importantly, I mentioned in point 22 of the original review that I received a SIM swap to use on a borrowed phone, that has still not been activated. Not possible to contact me on that number.</span></p> <p><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; background-color: #ffffff;"> 4. I listed both in the original review as well as my reply to your employee the contact number to call me on, and an alternative. I also checked on the forms submitted in the store and the number was supp**** there as well.</span></p> <p><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; background-color: #ffffff;"> 5. I supp**** a time I was available to receive a call as requested by your employee. </span></p> <p><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; background-color: #ffffff;">6. I STILL AWAIT THE CALL AND FEEDBAC****!!!!! </span></p> <p><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; background-color: #ffffff;">7. I WILL AGAIN LEAVE MY NUMBER TO BE CONTACTED - *** or *** AT 09.30 IN THE MORNING.</span></p> <p><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; background-color: #ffffff;"> 8. I have just settled ANOTHER months account that I have been charged for no phones and no service. </span></p> <p><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; background-color: #ffffff;">9. I am self employed, my time is my money. You are very happy to bill me per second for your services, I intend to do the same - my rate is R500.00 an hour.</span></p> <p><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; background-color: #ffffff;"> Mark Soderlund </span></p> <p><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; background-color: #ffffff;">AGAIN - *** or ***</span></p>