Additional unauthorised charges monthly

I have logged a call a month ago about additional data charges on an account with a threshold limit. I am demanding refunds on this. The Ref # is ***. I was told that this takes 5 working days to get resolved.<br> Now a month later I have to follow up with incapable staff, they said that they need to log another call for me, but why, because they can't even address the first call. What difference is the second call going to make.<br> I phoned the accounts department again. I stated it clearly that MTN is *****ing from me every month with additional data costs that we have not requested. On another number of mine, I am charged R 49 every month for Blackberry Internet Services, and I don't even have a blackberry! Just another way to ***** from me.<br> I can upgrade my contract now in December, so I called to find out if my queries had been resolved. Still nothing had been done about it, so I will definitely not upgrade my contract with MTN, and I will cancel all remaining contracts when the contract period expires! <br> My advice to all - check your monthly billing info - MTN is *****ing from us, most probably to pay off their Nigerian debt.