NM
Nonceba M
1 reviews | Active since Oct 2015
10 Oct 2015, 10:45
Additional packages
I app**** for a contract phone twice and both were declined. This was done through the phone. Now I thought the additional packages would not be charged but to my surprise they took a debt order from my bank which now puts be in debt on something I do not even use or was not informed about. the extra packages are Tech Trace, Phone Box, MagZone and Safe Base. My bank balance is sitting on R1500 due to this debt order and I don't even know how am I going to pay for this. This is so stressful because that puts me int debt that I had no clue it will happen. Help asseblief <br> I've been calling this number and sending in emails to this email addresses but still no reply whatsoever <br> <br> email: [Email Removed] cell number: ***<br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
12 Oct 2015, 12:21Hello Girly 118,
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience this may have caused.
As per our telephonic conversation, Mobile plus has cancelled all the services you were charged for and you confirmed to have received an sms notification from them confirming the cancellation of all applications.
Please be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience this may have caused.
As per our telephonic conversation, Mobile plus has cancelled all the services you were charged for and you confirmed to have received an sms notification from them confirming the cancellation of all applications.
Please be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,
MTN South Africa's reply12 Oct 2015, 12:21
Official
Hello Girly 118,
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience this may have caused.
As per our telephonic conversation, Mobile plus has cancelled all the services you were charged for and you confirmed to have received an sms notification from them confirming the cancellation of all applications.
Please be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our apologies for the inconvenience this may have caused.
As per our telephonic conversation, Mobile plus has cancelled all the services you were charged for and you confirmed to have received an sms notification from them confirming the cancellation of all applications.
Please be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,