MT
Michele T
1 reviews | Active since Feb 2015
16 Feb 2015, 15:59
Additional Contracts Declined
I have been a loyal MTN contract customer for 12 years and have never once defaulted on a payment. I currently have a cell phone contract and 3 x data bundles on this contract. My application for 2 x additional contracts has been declined 3 times despite a clean credit reference, submission of a 3 month bank statement with more than adequate funds and a 3 months play slip which is considered to be fairly generous. Despite numerous requests and my compliance with MTN's contract requirements the reason for my application being declined is yet to be revealed. I intend to close this account and move across to Vodacom should a feasible explanation not be forthcoming.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
25 Feb 2015, 16:16Hello flylines,
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Thank you.
Kagiso
REQ:***
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Thank you.
Kagiso
REQ:***
Best regards,
MTN South Africa's reply25 Feb 2015, 16:16
Official
Hello flylines,
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Thank you.
Kagiso
REQ:***
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
Thank you.
Kagiso
REQ:***
Best regards,