TS
Tracy S
1 reviews | Active since Dec 2010
24 Jun 2015, 10:43
Additional Contract
Hi MTN,<br> <br> I would like to take out an additional contract. I completed an online application on your website on Monday and nobody has called. This morning I've been to the MTN store at the Randburg mall and the gentlemen there advised that they do not have stock and cannot help me source any because of the ongoing strike.<br> <br> If this is the case then why are you still advertising specials if I do not have any means to access it?<br> <br> I've also called the 808 number several times to speak to a consultant but when I press 0 - it cuts off. <br> <br> Am I going to get some assistance or do I need to go to elsewhere?<br> <br> <br> <br> <br> <br> <br>
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Replies (1)
MTN South Africa's replyOfficial
30 Jun 2015, 10:14Hello tseloane,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have tried calling you regarding your post, unfortunately we could not reach you. Please provide us with alternative number that we can call you on.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have tried calling you regarding your post, unfortunately we could not reach you. Please provide us with alternative number that we can call you on.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Best regards,
MTN South Africa's reply30 Jun 2015, 10:14
Official
Hello tseloane,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have tried calling you regarding your post, unfortunately we could not reach you. Please provide us with alternative number that we can call you on.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have tried calling you regarding your post, unfortunately we could not reach you. Please provide us with alternative number that we can call you on.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Best regards,