IJ
Ingrid J
1 reviews | Active since Sept 2017
29 Sept 2017, 09:23
Additional Charges on contract
I have been with MTN for as long as I can remember and have never had an issue.
I have a fixed contract that all of a sudden this last month had an additional charge added of R200 odd.
I logged into my MTN Active account and checked my statement and emailed MTN support. I have had no feedback on my query and I am extremely disappointed with this.
I am not going to pay my account, which I do religiously, until this is resolved and I have an answer and some clarity on this additional charge.
It is unacceptable to just add on charges with no explanation. I have done nothing differently this last month but all of a sudden get extra charges.
I tried to view my statements and invoices online this morning to get the exact description and amount of the additional fee, but when I log in it now tells me "Your bills are currently unavailable. Please try again later."
This is unacceptable.
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MTN South Africa's replyOfficial
29 Sept 2017, 12:27Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note the system reflects that your usage limit is set up for R200.00
Once the free allocated minutes has been used up the network will allow you to make further usage for calls or data usage for the R200.00 usage limit set up on the account. The account will be billed for this extra usage. The account was billed for extra calls.
This billing is correct.
Please change the usage limit on the device.
*141*5#enter follow the options and change the usage limit to R0.00 not to be billed extra for any data or calls.
Kind Regards,
Alice Van Der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply29 Sept 2017, 12:27
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note the system reflects that your usage limit is set up for R200.00
Once the free allocated minutes has been used up the network will allow you to make further usage for calls or data usage for the R200.00 usage limit set up on the account. The account will be billed for this extra usage. The account was billed for extra calls.
This billing is correct.
Please change the usage limit on the device.
*141*5#enter follow the options and change the usage limit to R0.00 not to be billed extra for any data or calls.
Kind Regards,
Alice Van Der Merwe
Complaints Analyst
Best regards,