1 reviews | Active since Jul 2015
Additional Charges on account
Good afternoon<br> Customer Care Ref: #***2<br> For the last 2 months I have been struggling to get an answer from MTN customer support as to why there are additional charges on my account for \Content Charges"<br> <br> So this morning I decided I am tired of waiting for feedback from MTN regarding this matter and went down to the local MTN outlet near my house.<br> The representative there told me they are not able to help me and that I need to put the sim card into a phone and dial *141*5# to view/cancel content subscriptions.<br> After putting my sim card into a phone and following the instructions given it showed that there are no active subscriptions.<br> I have tried calling 808 to speak to a consultant many times but you either wait for stupid lengths of time only to be told that you need to go through to a different section or the call disconnects randomly while you are on hold.<br> I spoke to a different gentleman who also dialled *141*5# to try check for any subscriptions and confirmed that there weren't any active - he told me that I would need to contact customer care or dial 808 as he does not have access to those details.<br> <br> I want to know why I am being charged and what I am paying for."""
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Content Charge is a commercial SMS by a company with the intention of selling you a product or service. Once you subscribe or reply to any of these you get charged for the information you receive from them. The content providers charge us for the content you purchase and we pass the charges onto you. The registration thereof is completely voluntary.
These charges will either be added to your next invoice or will be deducted from your Pre-Paid balance.
For assistance is tracking the company who is charging you and to unsubscribe, for future reference, kindly contact the Wireless Application Service's Provider on ***.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Content Charge is a commercial SMS by a company with the intention of selling you a product or service. Once you subscribe or reply to any of these you get charged for the information you receive from them. The content providers charge us for the content you purchase and we pass the charges onto you. The registration thereof is completely voluntary.
These charges will either be added to your next invoice or will be deducted from your Pre-Paid balance.
For assistance is tracking the company who is charging you and to unsubscribe, for future reference, kindly contact the Wireless Application Service's Provider on ***.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,