NM
Nancy M
1 reviews | Active since Nov 2018
27 Nov 2018, 18:27
Additional charges for what??
I am very angry at MTN right now because I am being charged for things I am not even aware of. All the lifespan of my contract with them I have never experienced such and all of a sudden I am being charged for data usage I was never informed of. Their consultants even have the audacity to threaten me with lawyers as if don't have a lawyer of my own. I don't care whether I was charged R400 more, fact is my contracts states I pay R584 and any additional charge is an inconvenience. I will reverse this ****** debit order and should they come with their lawyers they will find me ready. This is utter nonsense
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Replies (3)
MTN South Africa's replyOfficial
28 Nov 2018, 09:28Thank you for your post.
We sincere apologized for any inconvenience incurred.
We are busy to investigate the sul changed done on the account.
We will give you feedback soon.
Kind Regards,
Alice van der Merwe
Complaints Analyst
We sincere apologized for any inconvenience incurred.
We are busy to investigate the sul changed done on the account.
We will give you feedback soon.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply28 Nov 2018, 09:28
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We are busy to investigate the sul changed done on the account.
We will give you feedback soon.
Kind Regards,
Alice van der Merwe
Complaints Analyst
We sincere apologized for any inconvenience incurred.
We are busy to investigate the sul changed done on the account.
We will give you feedback soon.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
28 Nov 2018, 09:59Good day Nancy Mojapelo
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation an explanation was given you regarding the increased limit.
Further to our conversation note that I credited the amount of R424.15 to your MTN account as you advise that you did not request for a limit increase.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation an explanation was given you regarding the increased limit.
Further to our conversation note that I credited the amount of R424.15 to your MTN account as you advise that you did not request for a limit increase.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply28 Nov 2018, 09:59
Official
Good day Nancy Mojapelo
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation an explanation was given you regarding the increased limit.
Further to our conversation note that I credited the amount of R424.15 to your MTN account as you advise that you did not request for a limit increase.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation an explanation was given you regarding the increased limit.
Further to our conversation note that I credited the amount of R424.15 to your MTN account as you advise that you did not request for a limit increase.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
NM
Nancy M's updateReviewer Update
28 Nov 2018, 10:34Thank you Dinesh, I really appreciate that. I've never for a day had problems with MTN and have used it all my life if I recall so I hope we can keep it that way. It's unfortunate it had to come to this platform as I felt the Consultants were not assisting enough. Anyhow thank you once again.
NM
Nancy M's update28 Nov 2018, 10:34
Reviewer Update
Thank you Dinesh, I really appreciate that. I've never for a day had problems with MTN and have used it all my life if I recall so I hope we can keep it that way. It's unfortunate it had to come to this platform as I felt the Consultants were not assisting enough. Anyhow thank you once again.