1 reviews | Active since Jun 2012
Additional charges
<p>for the last 2 months i noticed changes on my invoices from MTN.it was listed as MONTHLY INSURANCE - Insurance 5000. I have never requested this, nor enquired about this.yet i see I'm being charged twice for this service that i don't want.Sent custorcare an email ( # ********** 5)since their call center was down for basically 2 days (3-4Oct2016) on Wednesday i got through and couldn't assist and gave me another number ********** 086 to call. This number has put me on hold for days....EVEN AFTER ANSWERING THE PHONE. 5 days later i still have nothing to show for my efforts.This kind of service should never be allowed.We pay MTN so much the least they can do is provide decent customer relations...This will no doubt be the last contract i have with these *********** fools.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the insurance department supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the insurance department supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you Siphumezo
Thank you for following up with this query. I really appreciate your efforts.
Thank you Siphumezo
Thank you for following up with this query. I really appreciate your efforts.