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Alan D
1 reviews | Active since Jan 2014
16 Aug 2015, 09:16
Additional amount being charged on account
When I renewed my contract on the 11/06/2015 I took out a MTN Mychoice contract @ R79 per month. On my accounts for June, July &
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MTN South Africa's replyOfficial
03 Sept 2015, 07:01Hello madavey,
Thank you for your post.
Apologies for the delayed response and inconvenience caused.
Promo Service Fee(PSF)s is basically the cost of your chosen handset.
The total cost of the handset is broken down in to the number of months making up your contractual term (24mths) and added to your statement as PSF.
That is, you are paying installments instead of a lump sum for your handset.
All customers we're notified on the 15th of April regarding the price increase. You can view more info here http://www.mtnblog.co.za/2015-rate-changes/
We understand that the entire experience must be very frustrating and hope that we can restore
your faith in us.
Warm regards,
Willem
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience caused.
Promo Service Fee(PSF)s is basically the cost of your chosen handset.
The total cost of the handset is broken down in to the number of months making up your contractual term (24mths) and added to your statement as PSF.
That is, you are paying installments instead of a lump sum for your handset.
All customers we're notified on the 15th of April regarding the price increase. You can view more info here http://www.mtnblog.co.za/2015-rate-changes/
We understand that the entire experience must be very frustrating and hope that we can restore
your faith in us.
Warm regards,
Willem
REQ:***
Best regards,
MTN South Africa's reply03 Sept 2015, 07:01
Official
Hello madavey,
Thank you for your post.
Apologies for the delayed response and inconvenience caused.
Promo Service Fee(PSF)s is basically the cost of your chosen handset.
The total cost of the handset is broken down in to the number of months making up your contractual term (24mths) and added to your statement as PSF.
That is, you are paying installments instead of a lump sum for your handset.
All customers we're notified on the 15th of April regarding the price increase. You can view more info here http://www.mtnblog.co.za/2015-rate-changes/
We understand that the entire experience must be very frustrating and hope that we can restore
your faith in us.
Warm regards,
Willem
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience caused.
Promo Service Fee(PSF)s is basically the cost of your chosen handset.
The total cost of the handset is broken down in to the number of months making up your contractual term (24mths) and added to your statement as PSF.
That is, you are paying installments instead of a lump sum for your handset.
All customers we're notified on the 15th of April regarding the price increase. You can view more info here http://www.mtnblog.co.za/2015-rate-changes/
We understand that the entire experience must be very frustrating and hope that we can restore
your faith in us.
Warm regards,
Willem
REQ:***
Best regards,